Physician Engagement before and during the COVID-19 Pandemic in Thailand.

The COVID-19 pandemic has affected not only the quality of care and patient safety but also physician engagement. The aim of this study was to investigate physician engagement before and during the COVID-19 pandemic and to identify the areas to improve regarding physician engagement. An online survey was conducted from April 2019 to September 2020 among the physicians of 44 hospitals under the Bangkok Dusit Medical Services Public Company Limited (BDMS) before and during the COVID-19 pandemic. The results were analyzed using an independent T-test and one-way ANOVA to compare the continuous variables across groups. Multiple linear regression was used to identify and adjust the variables to determine the areas for improvement. Among the 10,746 respondents, physician engagement during the COVID-19 pandemic was significantly higher than in the pre-COVID-19 period (4.12 vs. 4.06, p-value < 0.001). The top three recommendations to promote physician engagement during the COVID-19 situation comprised (1) marketing (70%), (2) intra-and inter-organizational communication (69%), and (3) the competency of clinical staff (67%). During the COVID-19 pandemic, the positive outcomes toward physician engagement focused on infra-organizational development. These results can be considered in a strategy to optimize physician engagement, which affects the quality of care and patient safety.

Model for allocation of medical specialists in a hospital network.

INTRODUCTION: As human diseases are becoming increasingly complex, the need for medical specialist consultation is more pronounced, and innovative ways to allocate medical specialists in hospital networks are essential. This study aimed to construct allocation models using a multi-objective programming approach in a large private hospital network in Thailand. METHODS: Our study included 13 medical specialist types in four main disease groups of the Bangkok Dusit Medical Services network. Mixed-integer linear programming models were developed using inputs from a modified Delphi survey of executives, the Physician Engagement Survey, and the Physician Registry (PR) databases and featuring three objectives: 1) minimizing travel expense, 2) optimizing physician engagement, and 3) maximizing the chance of direct patient encounters with respective medical specialists who were formally qualified for the clinical complexity of the patients, as measured by the case mix index (CMI). RESULTS: The constructed models included the core components but varied by a combination of whether part-time medical specialists are included or not (noPT) and whether CMI is included (CMI) or not (noCMI). Because the noPT + CMI model had the highest capability to solve for specialist allocation, it was further improved for some specialist types in terms of flexibility for sensitivity analysis of the variables. Moreover, to assess the feasibility and practicality of the models, a web-based system incorporating the final model was developed to support the central executives' decision to allocate medical specialists to the network, especially for finding the most optimal and timely solution for widespread shortages. CONCLUSION: The linear programming models that accommodate critical components for allocating medical specialists in the hospital network were feasible and practical for the central executives' timely decision making. The models could be further tested for their application in hospitals in the public sector or other private hospital networks.