Assessing the Impact of a Service Excellence Program on Improving Patient Experience at Primary Health Care Centers.

BACKGROUND: Frontline clinical staff play a crucial role in shaping patient experience and, therefore, require adequate training and education to deliver exceptional service. This study aimed to assess the impact of a service excellence and quality training program on frontline clinical staff's knowledge, perception, and attitude toward patient experience and service excellence. We also examined the effect of this intervention on patient experience scores. METHODS: This study utilized a pre-post intervention design, where frontline clinical staff completed a questionnaire to establish baseline "knowledge and perception scores" and "attitude scores" related to patient experience. The same questionnaire was administered after the training program to measure any changes in scores. Patient experience scores were collected from existing data, comparing results from different quarters before and after the intervention. The training and education program covered various components, including effective communication, empathy, service standards, and service recovery. RESULTS: A total of 256 staff members, including nurses, physicians, and allied healthcare professionals, participated in the training program. The study found statistically significant improvements in all components of staff knowledge, perception, and attitude. Specifically, there was a median improvement in knowledge and perception scores, which increased from 77.2% to 96.5%. Additionally, attitude scores showed a median improvement from 73.8% to 92.5%. Moreover, the overall patient experience score increased from 62% to 72.4%. CONCLUSION: The study revealed significant improvements in staff knowledge, perception, and attitude, along with enhanced patient experience scores. These findings suggest a potential role for targeted interventions in enhancing patient experience and supporting ongoing quality improvement in primary healthcare settings.

Guidelines for student accoucheurs' acceptance in maternal healthcare.

PURPOSE: The quality of maternal healthcare training is the most optimal degree of health in the delivery of effective, efficient and quality healthcare in midwifery discipline. Student accoucheurs studying at the Free State School of Nursing are faced with resistance, discrimination, rejection and unacceptability by pregnant women during their clinical placement at the Free State maternal healthcare institutions. This results in poor quality of training of student accoucheurs in maternal healthcare. Considerable studies have been conducted on males in midwifery nursing, but no guidelines have been developed to facilitate student accoucheurs' acceptance and improvement of the quality of training in maternal healthcare, hence the purpose of this study. DESIGN/METHODOLOGY/APPROACH: A descriptive, explorative qualitative design was used in this study. Qualitative focused group discussions (n = 32) were conducted through purposeful sampling method. Data was analysed thematically. FINDINGS: Three main categories emerged: student accoucheurs' related factors with social interactions and relations as a theme; maternal healthcare users' related factors with transcultural diversity and socio-economic status as themes; nurse training institutions and maternal healthcare institutions service providers-related factors with gender inequality in the work place as a theme. Ultimately, the guidelines to facilitate acceptance and improvement of quality training of student accoucheurs in maternal healthcare institutions were developed and recommended for implementation. ORIGINALITY/VALUE: The paper developed guidelines to facilitate acceptance and improvement of quality training of student accoucheurs in Free State maternal healthcare institutions.

Exploration and practice of improving basic medical teacher's ability from the perspective of medical, teaching and research collaboration / 中华医学教育探索杂志

The School of Basic Medical Sciences of North Sichuan Medical University explores the reform of the basic medicine teacher's ability cultivation from the following aspects, including the classroom teaching quality, practical teaching skills, the innovation ability of scientific research, the basic and clinical integration and so on. Practice has proved that these reforms have greatly improved the quality of teachers' abilities and also the quality of education and teaching.

Effect of anatomical painting competition on comprehensive quality training of medical students / 解剖学报

The national medical students' anatomical painting competition has been successfully held twice. A large number of works from different parts of the country participated in the competition. "Competition" has effectively aroused the enthusiasm of teachers and students, promoted the development of graphic aided instruction, built a platform for medical students talent show and talents selection, and promoted the comprehensive quality training of medical students. The second "contest" in the organization is further improved than the first, for the national medical students' anatomical painting competition continued to develop accumulated experience. This paper summarizes and looks forward to the effect of this contest on medical students training.

Enlightenment and Reference of Foreign Medical Professional Spirit Cultivation to the Medical Ethics Quality Training of Excellent Medical Talents in China / 中国医学伦理学

Foreign medical professional spirit cultivation has made much successful experience in cultivating concept , cultivating mode , evaluation method , and so on .It provided important enlightenment for the medical eth-ics quality training of excellent medical talents in our country .Drawing lessons from the beneficial practice , we can do further attempts in the aspects of medical ethics quality training of excellent medical talents in our country .For example , we can enhance the humanity of the medical ethics quality training curriculums , explore the diversity of medical ethics quality training methods , adhere to the comprehensiveness of the medical ethics quality assessment , and strengthen the professionalism of medical ethics quality training organizations .

Enlightenment and Reference of Foreign Medical Professional Spirit Cultivation to the Medical Ethics Quality Training of Excellent Medical Talents in China / 中国医学伦理学

Foreign medical professional spirit cultivation has made much successful experience in cultivating concept , cultivating mode , evaluation method , and so on .It provided important enlightenment for the medical eth-ics quality training of excellent medical talents in our country .Drawing lessons from the beneficial practice , we can do further attempts in the aspects of medical ethics quality training of excellent medical talents in our country .For example , we can enhance the humanity of the medical ethics quality training curriculums , explore the diversity of medical ethics quality training methods , adhere to the comprehensiveness of the medical ethics quality assessment , and strengthen the professionalism of medical ethics quality training organizations .

Research on the construction of course group in clinical laboratory medicine based on the ability cultivation / 中华医学教育探索杂志

Construction of course group,which overcomes the narrow limits of knowledge structure for single course,carries training objectives of comprehensive knowledge and innovation ability,and plays an important role in realizing the goal of higher medical education.Basic course group in clinical laboratory medicine has been built based on the close relation,promotion,and infiltration of five courses contents.It has been explored and reformed from the restructuring and optimizing of course group contents,teaching methods,practice step,and so on.Practice shows that the course group is helpful to improving students' ability of integrated use of knowledge and presents obvious effect for improvement of the cultivation of students' comprehensive quality.

Condiciones generales de los estudiantes medicina de la generación 2010 durante su internado rotatorio de pregrado en la escuela superior de medicina del instituto politécnico nacional / Condições gerais dos estudantes de medicina da turma 2010 durante o seu internato rotatório de graduação na escola superior de medicina do instituto politécnico nacional / General conditions of medicine students, class 2010, during their pre-degree rotatory internship of medical school, national polytechnic institute

En la Escuela Superior de Medicina del Instituto Politécnico Nacional, el Internado se cursa antes del servicio social y consiste en un año de formación dentro del hospital, frente a pacientes, bajo supervisión directa de médicos. Se realizó un estudio descriptivo a la generación de estudiantes de 2010, a quienes se aplicó una encuesta al término de su Internado en 2010. El 57 por ciento fueron mujeres; al 71 por ciento las autoridades no lo respetaron durante su horario de comida; al 60 por ciento los profesores no lo respetaron en su horario de clases; el 25 por ciento fue objeto de hostigamiento; el 35 por ciento objeto de violencia y maltrato, y el 35 por ciento víctima de discriminación. El 61 por ciento se percató de que personal del hospital se alcoholiza o usa estupefacientes dentro del hospital en horas de servicio. Para el 58 por ciento, las autoridades de la escuela no dieron seguimiento a su estancia y el 15 por ciento fue víctima de acoso sexual por médicos de base, residentes y personal de enfermería. Es importante señalar que este es un estudio inicial y único en su tipo. Se realizarán estudios en las siguientes generaciones para encontrar patrones de incidencia o prevalencias significativas, denunciarlas y evitar que se repitan en el futuro.

In the School of Medicine of the National Polytechnic Institute, internship takes place before social service and consists of a training year inside the Hospital, in which trainees see patients under direct supervision of physicians. A descriptive study was carried out of student’s class 2010, to whom a survey was applied by the end of their internship in 2010. 57 percent of students were women; for 71 percent, lunch time was not respected by authorities; for 60 percent, schedules of classes were not respected by professors; 25 percent students were harassed; 35 percent students were object of violence and maltreatment; and 35 percent students were victim of discrimination. 61 percent students realized that Hospital staff consumes alcohol or drugs inside the Hospital in service hours. For 58 percent students, School authorities did not monitor their stay and 15 percent students were victim of sexual harassment by physicians, residents and nurse staff. It is important to point out that this is an initial study unique in its type. More studies will be carried out in the following generations to find out incidence patterns or significant prevalence, in order to denounce them and to avoid their future repetition.

Na Escola Superior de Medicina do Instituto Politécnico Nacional, o Internato é cursado antes do servicio social e consiste em um ano de formação dentro do hospital, junto a pacientes, sob supervisão direta de médicos. Foi realizado um estudo descritivo na turma de estudantes de 2010, aos quais foi aplicada uma enquete no término de seu Internato em 2010. 57 por cento eram mulheres; para 71 por cento as autoridades não respeitaram seu horário de refeição; para 60 por cento os professores não respeitaram o seu horário de aulas; 25 por cento foram objeto de hostilização; 35 por cento foram objeto de violência e maltrato, e 35 por cento foram vítimas de discriminação. 61 por cento se conscientizaram de que o pessoal do hospital se alcooliza ou usa estupefacientes dentro do hospital no horário de serviço. Para 58 por cento as autoridades da escola não deram seguimiento ao seu estágio e 15 por cento foram vítimas de assédio sexual por médicos de base, residentes e pessoal de enfermagem. É importante assinalar que este é um estudo inicial e único de sua categoria. Foram realizados estudos nas turmas seguintes para encontrar padrões de incidência ou prevalências significativas, denunciá-las e evitar que se repitam no futuro.

Exploration of the Cultivation of Humanistic Quality of Clinicians Based on Competency / 中国医学伦理学

According to analysis the training contents of the clinician in humanistic quality based on competen-cy, the authors put forward four optimization strategies of cultivating the humanistic quality of clinicians :the area hospital builds the competency model of uniform and combines with the specialty training content ; implements young doctor tutorial system to enhance the humanities accomplishment by mentoring teaching mode ;takes diversity training to improve training effect; well establish normative culture evaluation of linkage mechanism to check the effect.

A comparative study of the effects of group psychological quality training between field soldiers and military students cohorts / 中华行为医学与脑科学杂志

Objective To explore the effects of group psychological training on mental health of military students and field soldiers.Methods A total of 60 students and 48 soldiers received group psychological quality training and studied a textbook Mental Quality Training for armymen for 3 months.Mental Quality Questionnaire for Amymen (MQQA),Symptom CheckList 90 (SCL-90),Self-rating Anxiety Scale (SAS),Self-rating Depression Scale (SDS) and State-Trait Anxiety Inventory(STAI) were employed to evaluate mental health and psychological quality of subject before and after the training.All the data were analyzed by independent-samples t test.Results (1) The difference in MQQA score of field soldiers before and after training was significantly larger than that of military students in loyalty and general score,and lower in willpower((-16.58 ± 7.75) vs.(-1.75 ± 8.68),(-27.74 ± 28.74) vs.(-12.57 ± 30.96),P ＜ 0.05).(2) The SCL-90 difference of field soldiers between before and after training was significantly larger than that of military students in hostility and phobic anxiety((0.26 ±0.47) vs.(0.07 ± 0.24),(0.13 ± 0.40) vs.(0.02 ± 0.13),P ＜ 0.05).(3) The difference in emotion score of field soldiers between before and after training was significantly larger than that of military students in SAS,SDS,SAI,TAI and STAI (P ＜ 0.01).Conclusion The effects of group psychological quality training on field soldier group are better than that of military students,which is helpful to improve mental quality and mental health,as well as to relax anxiety and depression of soldiers.

Development of modern medical record management and required qualities of its managerial personnel / 医学研究生学报

Modern medical record management is becoming more and more integrated with medical information management and computerization.With the changes in the content and mode of medical record management,the modernization of its means and the extension of its services,the managerial personnel must have such qualities as active service idea,multiple knowledge,a high sense of information,strengthened awareness of law,and abilities of communication and coordination,so as to meet the requirement of modern medical record management.

The role and function of hospital culture in raising medical students'comprehensive quality / 中华医学教育探索杂志

The teaching hospitals'particularity of practicing protrudes the promoting role of train the students comprehensive quality by practice and hospital culture. The article discusses promotion of medical students' professional skills and puts forward the corresponding counter-measure proposal.

Effect of mental diathesis training on the recruits' psychological health / 解放军医学杂志

Objective To investigate the effect of mental diathesis training on recruits' psychological health.Methods A total of 200 recruits were divided into intervention group and control group with 100 recruits in each group.Those in intervention group were trained by Mental Diathesis Training for 6 weeks,and the recruits in control group were not.SCL-90 and Coping styles scale were employed to evaluate the mental health before and after training.Results Except phobia and psychoticism,other factor-scores of SCL-90 of the recruits in intervention gsoup were decreased significantly after the training.Except somatization,no significant difference was found in other factor-scores of SCL-90 of the recruits in control group after the training.Except somatization,phobia and psychoticism,other factor-scores of SCL-90 of recruits in intervention group were significantly higher than that of the recruits in control group(P