Alcance y límites de la tecnologización del cuidado: aprendizajes de una pandemia / Scope and limits of the technologization of care: lessons from a pandemic

Durante la pandemia de la COVID-19 se ha hecho uso de la tecnología para llevar a cabo numerosas actividades. Estos usos han sido a menudo poco meditados, puesto que la urgencia de la situación no permitía una reflexión sostenida al respecto. La tecnología nos ha ayudado a mantener muchos aspectos de la vida que la pandemia había dificultado; sin embargo, también ha supuesto algunos nuevos problemas, especialmente cuando hablamos de situaciones de vulnerabilidad y entornos de cuidado. En este artículo evaluamos el carácter y uso de la tecnología en entornos asistenciales y de cuidados durante la pandemia, sus presupuestos, su alcance y sus limitaciones. Para ello analizamos el caso concreto del uso de plataformas digitales de videollamadas durante los aislamientos forzosos provocados por la pandemia.(AU)

During the COVID-19 pandemic, technology has been used to carry out numerous activities. These uses have often been poorly planned, as the urgency of the situation did not allow for careful considerations. Technology has helped us to maintain many aspects of life that the pandemic had done difficult; however, it has also brought some new problems, especially when it comes to situations of vulnerability and care settings. In this article we analyse the nature and use of technology in assistive and care settings during the pandemic, its basis, its scope, and its limitations. To do so, we study the specific case of the use of digital video-calling platforms during the forced isolations caused by the pandemic.(AU)

Estudio de caso de narrativas infantiles en videollamadas: Aportes al análisis de interacciones mediadas por tecnología / Case study of children's narratives in videochats: contributions to the analysis of technology-mediated interactions

Resumen El aislamiento social preventivo y obligatorio por la pandemia del SARS-CoV-2 condujo a las familias a buscar alternativas para mantener el vínculo con sus parientes no convivientes. Una de ellas fue la videollamada, cuyo carácter audiovisual habilita nuevas maneras de comunicación (Ames et al., 2010; Ballagas et al., 2009; McClure y Barr, 2017) que podrían modificar las interacciones en las que adultos/as y niños/as participan y colaboran en la construcción de distintos tipos de discursos. La narración constituye una de las primeras y más relevantes formas de discurso en la infancia que permite reconstruir y comunicar la propia experiencia. En este trabajo se realizó un análisis de caso de 31 narrativas que tuvieron lugar en cinco videollamadas en las que participaban una misma niña residente de la Ciudad de Buenos Aires y sus familiares, pertenecientes al corpus "Contextos naturales de interacción en los hogares en los que los/as niños/as usan tempranamente tecnología"[1], a fin de caracterizar las interacciones que contribuyen a la configuración de las narrativas infantiles en contextos mediados por tecnología. Los resultados mostraron una mayor presencia de narrativas personales y de futuro, frente a pocas de ficción; mientras que estas últimas fueron en su totalidad autorreguladas, la cantidad de narrativas hetero y autorreguladas fue similar para los otros dos tipos de narrativas. Se identificaron distintas estrategias a las que, en el marco de videollamadas, la niña recurrió para participar en la construcción de narrativas.

Abstract The preventive and compulsory social isolation established in Argentina due to the SARS-CoV-2 pandemic led families to look for alternatives to maintain the bond and communicate with their non-cohabitant relatives. One of these alternatives was the use of videochat. Videochat enables new ways of audiovisual communication (Ames et al., 2010; Ballagas et al., 2009; McClure & Barr, 2017) that could affect the interactions in which adults and children collaborate in the construction of different types of discourses. Narratives are one of the first and most relevant forms of discourse, it allows for the reconstruction and communication of one's experience and is one of the ways in which thought is configured. In this work, a case study was conducted of the narratives produced during videochat conversations of a four-year-old girl with non-cohabiting relatives. The aim was to characterize the interactions that help in the configuration of children's narratives during technology-mediated situations. The research question were: (a) how do technology-mediated interactions allow the child to narrate about past and future events and to create fictional narratives?; (b) how does the child participate in the construction of those narrative in the context of these technology-mediated situations? Five videos of videochat interaction belonging to a single four year old girl were selected from the corpus "Contextos naturales de interacción en los hogares en los que los/as niños/as usan tempranamente tecnología". This corpus gathers different technology-mediated interactions collected during daily activities in the home of children aged 0 to 6 years. First, 31 narratives in which the girl participated were identified. Subsequently, used the constant comparative method was used (Strauss & Corbin, 1998) as well as analysis tools developed within the framework of interactive sociolinguistics (Gumperz, 1982, 1984); also, concepts developed in previous research (Arrúe et al., 2014; Labov, 1972; Rosemberg et al., 2010; Stein et al., 2020) were heuristically recovered to answer the research questions. Of the 31 narratives produced in the interactions, 14 were related to personal experience, 13 were of future events, and 4 were fiction narratives. Regarding the posed questions, results showed that children do in fact create personal, future and fictional narratives in technology-mediated interactions with adults. Technology also enables children to decide how much they want to participate in interactions: they can lead the narrative, or they can back off to a yes-or-no answer kind of participation. The child relies on the possibility to share visual information, beyond audio, to provide both events and context information. This interactive and multimodal aspect of videochats was also found to enable the girl to turn to present adults both to scaffold her narrative production and to resolve doubts about unknown words. Even though there are methodological limitations to this study, this first approach to narratives in technology-mediated interactions shows the richness that this type of interaction can have for the development of children's language.