Thriving from work questionnaire: Spanish translation and validation.

BACKGROUND: Thriving from Work is a construct that has been highlighted as an important integrative positive worker well-being indicator that can be used in both research and practice. Recent public discourse emphasizes the important contributions that work should have on workers' lives in positive and meaningful ways and the importance of valid and reliable instruments to measure worker well-being. The Thriving from Work Questionnaire measures how workers' experiences of their work and conditions of work contributes in positive ways to their thriving both at and outside of work. METHODS: The purpose of this study was to translate the Thriving from Work Questionnaire from English to Spanish, and then validate the translated questionnaire in a sample of 8,795 finance workers in Peru and Mexico. We used item response theory models replicating methods that were used for the original validation studies. We conducted a differential item functioning analysis to evaluate any differences in the performance of models between Peru and Mexico. We evaluated criterion validity with organizational leadership, flourishing, vitality, community well-being, and worker's home location socio-economic position. RESULTS: The current study demonstrates that the Spanish (Peru/Mexico) questionnaire was found to be a reliable and valid measure of workers' thriving from work. One item was dropped from the long-form version of the original U.S. questionnaire. Both the long and short form versions of the questionnaire had similar psychometric properties. Empirical reliability was high. Criterion validity was established as hypothesized relationships between constructs was supported. There were no differences in the performance of the model between countries suggesting utility across Latin American countries. CONCLUSIONS: The current study demonstrated that the Spanish (Peru and Mexico) version of the questionnaire is both a reliable and valid measure of worker well-being in Latin America. Specific recommendations are made for the adaptation of the questionnaire and directions of future research.

"Good Care Is Slow Enough to Be Able to Pay Attention": Primary Care Time Scarcity and Patient Safety.

BACKGROUND: There is growing, widespread recognition that expectations of US primary care vastly exceed the time and resources allocated to it. Little research has directly examined how time scarcity contributes to harm or patient safety incidents not readily capturable by population-based quality metrics. OBJECTIVE: To examine near-miss events identified by primary care physicians in which taking additional time improved patient care or prevented harm. DESIGN: Qualitative study based on semi-structured interviews. PARTICIPANTS: Twenty-five primary care physicians practicing in the USA. APPROACH: Participants completed a survey that included demographic questions, the Ballard Organizational Temporality Scale and the Mini-Z scale, followed by a one hour qualitative interview over video-conference (Zoom). Iterative thematic qualitative data analysis was conducted. KEY RESULTS: Primary care physicians identified several types of near-miss events in which taking extra time during visits changed their clinical management. These were evident in five types of patient care episodes: high-risk social situations, high-risk medication regimens requiring patient education, high acuity conditions requiring immediate workup or treatment, interactions of physical and mental health, and investigating more subtle clinical suspicions. These near-miss events highlight the ways in which unreasonably large patient panels and packed schedules impede adequate responses to patient care episodes that are time sensitive and intensive or require flexibility. CONCLUSIONS: Primary care physicians identify and address patient safety issues and high-risk situations by spending more time than allotted for a given patient encounter. Current quality metrics do not account for this critical aspect of primary care work. Current healthcare policy and organization create time scarcity. Interventions to address time scarcity and to measure its prevalence and implications for care quality and safety are urgently needed.

Promoting the value of good work - an important role for occupational professionals in a post-pandemic world?

 In the wake of 3 years of societal disruptions related to COVID-19 many workers and organisations are reflecting on the value of work. Despite work generally being good for individuals, it is often framed negatively by individuals. Occupational professionals may have inadvertently contributed to this negative perception by focussing on reducing occupational risks. This editorial outlines 5 issues and invites researchers and practitioners involved in work design to reflect on the contribution they can make in a post-pandemic world.

The Art of Designing Work: Work/Family Interface as a Mediator in the Relationship between Work Design, Burnout, and Performance.

Because of the massive changes experienced within work contexts over the last decades, work design has received renewed attention both from scholars and practitioners interested in carefully balancing job demands with employees' needs, aiming to boost performance. Hence, work design, meant as a strategic human resource management tool to craft job context and content, has been proven to impact on work performance and burnout. However, despite this evidence, the literature clearly explaining the paths through which work design might lead to positive or negative organizational outcomes is still scarce. To address this gap, the present study investigated the contribution of work-family interface aspects (i.e., work-family conflict and work-family enrichment) as mediators in this relationship. The participants were 160 white-collar employees, invited to fill in an online survey encompassing socio-demographical information (e.g., age, gender, education, and professional role) and individual self-report responses on the study variables (i.e., work design, work/family conflict, work/family enrichment, burnout, and work performance). The path analyses were conducted to investigate the direct and indirect relationships among constructs. The results showed that work-family conflict mediated the relationships between some work design characteristics and burnout, whereas work-family enrichment had a mediating role in the paths leading both to burnout and to work performance. The implications for research and practice were discussed with respect to an evidence-based human resource management perspective.

Digital Job Demands and Resources: Digitization in the Context of the Job Demands-Resources Model.

This study comprehensively investigates the effects of digitization in the workplace, with a specific focus on white-collar employees, using the job demands-resources (JD-R) model as a theoretical framework. By examining the intricate interplay between digital job demands and digital job resources, the research offers valuable insights to help organizations navigate the complexities caused by technological advancements. Utilizing a qualitative triangulation approach, the research combines a systematic literature review with a thematic analysis of 15 interdisciplinary expert interviews. Thereby, the study establishes a robust theoretical foundation for exploring stress, motivation, and the organizational consequences arising from integrating technology in the workplace. The JD-R model is extended to incorporate digital job demands and resources, enabling a thorough examination of both the positive and negative aspects of digitization within organizations. Moreover, the study highlights the necessity for the consistent adaptation of the JD-R model across diverse job contexts in the ever-evolving digital landscape. It advocates for organizations to effectively leverage digital resources and proactively manage job demands, aiming to transform digitization into a valuable job asset while preventing the onset of overwhelming burdens. In conclusion, the research encourages organizations to embrace the vast potential of digitization while prioritizing digital health in the workplace.

Isometric Arm Forces Exerted by Females at Different Levels of Physical Comfort and Their EEG Signatures.

A variety of subjective measures have traditionally been used to assess the perception of physical exertion at work and related body responses. However, the current understanding of physical comfort experienced at work is very limited. The main objective of this study was first to investigate the magnitude of isometric arm forces exerted by females at different levels of physical comfort measured on a new comfort scale and, second, to assess their corresponding neural signatures expressed in terms of power spectral density (PSD). The study assessed PSDs of four major electroencephalography (EEG) frequency bands, focusing on the brain regions controlling motor and perceptual processing. The results showed statistically significant differences in exerted arm forces and the rate of perceived exertion at the various levels of comfort. Significant differences in power spectrum density at different physical comfort levels were found for the beta EEG band. Such knowledge can be useful in incorporating female users' force requirements in the design of consumer products, including tablets, laptops, and other hand-held information technology devices, as well as various industrial processes and work systems.

Work design, employee well-being, and retention intention: A case study of China's young workforce.

China's growing workforce of young employees has propelled its economy towards becoming a global power. However, with evolving workplace difficulties and uncertainties, the rate of employee turnover is also rising, which affects every department in companies, in addition to impacting costs and finances. This study explored the influences of five core job characteristics, work relationships, and work conditions on young Chinese employees' retention intentions, mediated by employee well-being. Using a quantitative cross-sectional approach, 804 responses were obtained from young Chinese workers. We also employed partial least squares structural equation modeling to analyze and forecast the extent of the impact of this study's independent variables. The empirical findings revealed that job autonomy, skill variety, task significance, feedback, work relationships, and work conditions indirectly influenced the retention intentions of young workers in China, with employee well-being acting as a mediator. However, the impact of task identity on employee well-being and retention intentions was insignificant. Our study contributes to the literature on employee retention intentions by demonstrating the importance of young employees' perceptions of work design-related aspects and extending the application of the job characteristics model.

Development of well-being after moving to telework: A longitudinal latent class analysis.

Introduction: Due to the COVID-19 pandemic, teleworking suddenly became a reality for many individuals. Previous research shows that there are contradictory consequences of telework on well-being: while workers have the opportunity for self-directed work, intensified work behavior as well as longer hours being worked might occur at the same time. We expect that the effects of telework vary over time and may be able to explain these contradictions. Moreover, from the perspective of the job demands-resources model besides job resources, personal resources may be relevant. The aim of this study is to investigate how the mental well-being of workers unfolds over time after the onset of the pandemic and the role of telework in this process. Additionally we seek to identify the impact of available job resources and personal resources in this extraordinary situation. Methods: Data were collected online from 642 participants in Germany beginning in March 2020, with 8 weekly followup surveys. Mental well-being was measured using the WHO-5 well-being index. For personal resources we looked at occupational self-efficacy; job resources were flexible working hours, job autonomy, and social support. Job demands were telework and work intensification. First we used a group-based trajectory analysis approach to identify different well-being trajectories. Second we applied multinomial regression analysis to identify T1 predictors of well-being trajectory group membership and their interactions. Results: We found three groups of mental well-being trajectories: low, medium, and high. Their progress through the investigation period was rather stable: we observed only slight improvements of mental well-being for the high well-being group and a slight deterioration for the other two groups. Only the job demand work intensification and the personal resource occupational self-efficacy had a significant relationship to group assignment. Additionally we found interactions of telework with work intensification and occupational self-efficacy indicating a buffering mechanism of telework on the consequences of high work intensification; and low occupational self-efficacy. Discussion: Telework appears to be a useful resource that buffered high work intensification and compensated for low personal resources during the pandemic. Since data were from self-reports of a convenience sample we can't assume generalization of our results nor absence of common-method bias.

Impact of graphical versus textual sociotechnical prototypes on the generation of mental models in work design.

In an experiment so-termed sociotechnical prototypes based on either a graphical or a textual representation of an envisioned work system were evaluated with regard to their ability to communicate a design vision to people involved in a participatory design process. Results of the study reveal, in line with hypotheses, that the graphical prototype, in contrast to the textual one, was significantly better accepted as well as faster explored and evaluated. Moreover, results support the hypothesis that the graphical sociotechnical prototype helps to build up a more accurate mental representation of the system with regard to its elements (e.g. job roles, tasks). However, no positive effect on the mental representation of the system in terms of the relations between its elements (e.g. which role performs which task?) was found. Finally, practical implications and perspectives for further development of the sociotechnical prototyping approach to envision future work systems are discussed.

Investigating the effect of intelligent assistance systems on motivational work characteristics in assembly.

Intelligent assistance systems (IAS) are designed to counteract rising cognitive demands caused by increasingly individualized manufacturing processes in assembly. How IAS affect work characteristics which are crucial for promoting work motivation of employees is yet unclear. Based on the cyber-physical systems transformation framework, the model of routine-biased technological change, and a comprehensive model of work design, we expected in- and decreases in motivational work characteristics (MWC) when working with IAS. Furthermore, we posited a buffering effect of the option of voluntary use on decreasing knowledge characteristics. Applying an online case study with experimental vignette methodology (EVM) allowed us to identify effects of the IAS on MWC before it is widely implemented. 203 German and British blue-collar workers evaluated an assembly workplace according to three experimental conditions (work without IAS, work with IAS, work with voluntary use of IAS). We identified enhanced feedback from the job and information processing in work with IAS in contrast to a traditional assembly workplace but found no restrictions (or elevations) in terms of other task (i.e., autonomy) or knowledge characteristics (i.e., job complexity, problem solving, specialization, skill variety). Thus, our results indicate that the IAS improves some motivational work characteristics of the assembly workplace, although it misses the primary goal of cognitive relief. Our study highlights the need for work design theories that specify the effect of IAS on motivational work characteristics and the potential benefit of IAS in assembly of the future. Supplementary Information: The online version contains supplementary material available at 10.1007/s10845-023-02086-4.

Remote Work and Post-Bureaucracy: Unintended Consequences of Work Design for Gender Inequality.

In-depth interviews with IT employees (N = 84) working under two types of work design-a post-bureaucratic work design labeled "agile," and a bureaucratic work design labeled "waterfall"-are used to examine gendered patterns in the adoption of remote work. Interviews reveal an unintended consequence of the agile model: It promotes a physical orientation that induces on-site work. Agile is gender-inegalitarian, with more women than men working remotely despite its perceived unacceptability, and low numbers of employees working remotely overall. By contrast, workers within a waterfall work design express a digital orientation to work and feel empowered to work remotely. The waterfall model is associated with gender egalitarianism; most employees opt to work remotely, and men and women do so in even numbers. Findings suggest that when compared to the post-bureaucratic work design, the bureaucratic work design provides more flexibility. This article refines our understanding of barriers to remote work and provides a lens on the gender dynamics underlying work design.

Protocol for a scoping review of work system design in health care.

BACKGROUND: Delivery of safe and reliable healthcare to patients and the healthcare workforce shortage amidst growing demand has been major challenge to the healthcare system. Addressing this challenge calls for designing or redesigning of healthcare work system. Work system design which is usually associated with productivity in manufacturing offers a wide spectrum of applicability in addressing this challenge of healthcare system. Despite the availability of primary studies on work system design in healthcare, there are sparse published reviews in specific contexts. This scoping review explores the existing evidence to understand the state of the art of work system design in healthcare. METHODS: The scoping review adopts the methodology of Joanna Briggs Institute for scoping review which is based on the methodological framework of Arksey and O'Malley. The search will be done on PubMed, Scopus, and Web of Science for the identification of eligible studies. A grey literature search will also be performed. A two-phase screening and extraction of data will be done by two independent reviewers. Data extraction will be done on a pre-piloted data extraction form. The findings will be presented in tables, figures, and a narrative summary. The scoping review will highlight the state of the art, gaps in knowledge and provide directions for future research. ETHICS AND DISSEMINATION: This is a scoping review of primary studies and therefore ethical approval is not required. The report of the findings will be presented in line with the PRISMA reporting guidelines for scoping reviews (PRISMA-ScR). The results will be submitted to a peer-reviewed scientific journal for publication and presented at relevant conferences.

The work design contribution to educational workers' sustainable wellbeing and performance patterns.

Brazilian education faces difficulties relating to performance and illness, suggesting that the characteristics of the work can affect both variables. This study aims to describe the work characteristics that increase the odds of having happy-productive patterns in education workers. A total of 4,598 employees of the Secretariat of Education of the Federal District (SEEDF) participated in the research, answering questionnaires about work design (Brazilian version, with 18 factors), wellbeing (containing three factors), and performance. The results showed that task, social, and contextual characteristics increase the probability of being in the happy-productive pattern, and specifically, Social Support, Feedback from Others, Task Significance, Task Identity, and Autonomy, in this order, should be considered for intervention purposes.

New Work Poses New Challenges-The Importance of Work Design Competencies Revealed in Cluster Analysis.

The continuous transformation process in the world of work, intensified by the COVID-19 pandemic, is giving employees more scope to shape their own work. This scope can be experienced as a burden or as a resource for employees. Work design competencies (WDC) describe employees' experience of their scope for design. Our study draws on existing datasets based on two Germany-wide studies. We used hierarchical cluster analyses to examine patterns between WDC, the age of employees (range: 18-71 years), the amount of weekly work time working from home (WFH), and work ability. In total, the data of N = 1232 employees were analyzed, and 735 of them participated in Study 1. To test the validity of the clusters, we analyzed data from N = 497 employees in Study 2. In addition, a split-half validation was performed with the data from Study 1. In both studies, three clusters emerged that differed in age and work ability. The cluster with the highest mean of WDC comprised employees that were on average older and reported a higher mean of work ability. Regarding WFH, no clear patterns emerged. The results and further theoretical and practical implications are discussed. Overall, WDC appear to be relevant to work ability and, in a broader sense, to occupational health, and are related to sociodemographic factors such as age.

Managers' Action-Guiding Mental Models towards Mental Health-Related Organizational Interventions-A Systematic Review of Qualitative Studies.

Research indicates that managers' active support is essential for the successful implementation of mental health-related organizational interventions. However, there is currently little insight into what subjective beliefs and perceptions (=mental models) make leaders support such interventions. To our knowledge, this is the first qualitative systematic review of this specific topic, and it considers 17 qualitative studies of managers' perspective. Based on the theory of planned behavior, this review provides an overview of three action-guiding factors (attitudes, organizational norms and behavioral control) that can serve as starting points for engaging managers in the implementation of mental health-related measures and ensuring their success. Our results provide evidence that supportive organizational norms may particularly help to create a common sense of responsibility among managers and foster their perceived controllability with respect to changing working conditions. Our study thus contributes to a more differentiated understanding of managers' mental models of health-related organizational interventions.

New work situations call for familiar work design methods: Effects of task rotation and how they are mediated in a technology-supported workplace.

New digital assistive technologies strive to alleviate the completion of work tasks but thereby often threaten to make jobs increasingly monotonous. To counteract jobs becoming more and more monotonous, task rotation might be an appropriate technology feature. However, it is uncertain whether task rotation has unique positive effects, why it works, and whether there are any boundary conditions. To investigate this, we conducted two experimental vignette studies. In Study 1 (N 1 = 135), we drew on the job characteristics model and self-determination theory to examine perceived task variety, skill variety, and task identity, and expected satisfaction of the need for competence as mediators of the effect of task rotation on anticipated employee attitudes (job satisfaction, intrinsic work motivation), behavior (subjective performance), and well-being (positive and negative affect). The investigated vignette described a job where a digital assistance system either indicated the task rotation or only supported work steps. Regression analyses showed direct effects of task rotation on expected job satisfaction, intrinsic motivation, and positive affect. There were indirect effects of task rotation on all outcomes except expected negative affect. We used Study 2 (N 2 = 159) as an exact replication of Study 1. Additionally, to investigate the boundary conditions of task rotation effects, we drew on person-job fit theory and investigated openness to experience as a moderator of the effects of task and skill variety on the outcomes. Regression analyses showed direct effects of task rotation on expected job satisfaction, subjective performance, and positive affect. There were indirect effects of task rotation on all outcomes except expected negative affect and intrinsic motivation. Thus, the results of Study 1 could only be partly replicated. Openness to experience did not moderate the effects of task and skill variety on the outcomes. The results support the relevance of task rotation as a technology feature and indicate that rotations should offer especially skill variety and task identity, as these were the strongest mediators in our studies.

Persian version of the work design questionnaire: measurement of its psychometric characteristics.

BACKGROUND: Work design questionnaire (WDQ), as a comprehensive and integrative tool, is one of the most important instruments frequently used to assess work characteristics. The aim of this study was to measure the psychometric characteristics of the Persian version of WDQ. METHODS: Translation and cross-cultural adaptation procedures were applied in translating the original WDQ into Persian. A total of 270 participants participated in this study. The validity of the questionnaire were measured using face validity, content validity, convergent validity, and construct validity based on confirmatory factor analysis (CFA). Reliability was assessed through internal consistency. RESULTS: Mean content validity index was 0.95. The CFA results indicated support for a 21-factor solution. There were significant correlations between dimensions of WDQ and both job satisfaction and perceived stress. Cronbach's alpha of all items was 0.87. CONCLUSION: Results indicated that the WDQ exhibited very good psychometric properties and can be applied as a useful tool to assess work characteristics among Iranian employees. Accordingly, the authors recommend its administration in future studies. The work characteristics was significantly associated with job satisfaction and job stress. Therefore, improved work design would reduce negative consequences, such as job stress, and increase positive behaviors, such as job satisfaction.

Applying risk matrices for assessing the risk of psychosocial hazards at work.

Although wide-ranging amendments in health and safety regulations at the European and national level oblige employers to conduct psychosocial risk assessment, it is still under debate how psychosocial hazards can be properly evaluated. For psychosocial hazards, an epidemiological, risk-oriented understanding similar to physical hazards is still missing, why most existing approaches for hazard evaluation insufficiently conceive psychosocial risk as a combination of the probability of a hazard and the severity of its consequences (harm), as found in traditional risk matrix approaches (RMA). We aim to contribute to a methodological advancement in psychosocial risk assessment by adapting the RMA from physical onto psychosocial hazards. First, we compare and rate already existing procedures of psychosocial risk evaluation regarding their ability to reliably assess and prioritize risk. Second, we construct a theoretical framework that allows the risk matrix for assessing psychosocial risk. This is done by developing different categories of harm based on psychological theories of healthy work design and classifying hazards through statistical procedures. Taking methodological and theoretical considerations into account, we propose a 3 × 3 risk matrix that scales probability and severity for psychosocial risk assessment. Odds ratios between hazards and harm can be used to statistically assess psychosocial risks. This allows for both risk evaluation and prioritizing to further conduct risk-mitigation. Our contribution advances the RMA as a framework that allows for assessing the relation between psychosocial hazards and harm disregarding which theory of work stress is applied or which tool is used for hazard identification. By this, we also contribute to further possible developments in empirical research regarding how to assess the risk of workplace stress. The risk matrix can help to understand how psychosocial hazards can be evaluated and organizations can use the approach as a guidance to establish a suitable method for psychosocial risk evaluation.

Does Remote Work Make People Happy? Effects of Flexibilization of Work Location and Working Hours on Happiness at Work and Affective Commitment in the German Banking Sector.

(1) Background: In view of the advancing digitalization of the German banking sector, offering remote work can be an opportunity for banks to meet changing customer and employee needs at the same time. It allows flexible consultations at changing locations and, due to the high degree of autonomy, it also increases motivation, meaningfulness, happiness at work, and commitment. (2) Methods: This study used a quasi-experimental design to investigate how remote work affects happiness at work and affective commitment among employees in a German public bank. Therefore, two groups of customer advisors were examined, who work either remotely (N = 32) or stationary (N = 110) at similar tasks. (3) Results: The group comparisons show significantly higher values overall on three of the investigated four happiness dimensions ("meaningfulness", "self-actualization", and "community professional") for employees in the remote group. Commitment also differs, as employees in the remote group show significantly stronger commitment. The quantitative results were confirmed by qualitative interviews. (4) Conclusions: By investigating the positive effects of remote working, this study shows new findings on what is likely to be a growing design form of New Work in the future. The study provides evidence that self-selected work environments and working hours offer an opportunity to make work more conducive to happiness-even in a sector that still undergoes significant shifts.