Perfil da assistência psicológica em um hospital público baiano: procedimentos e processos de trabalho psicológicos / Profile of psychological care in a public hospital: psychological work procedures and processes / Perfil de la atención psicológica en un hospital público baiano: procedimientos y procesos de trabajo psicológico

O fazer da psicologia hospitalar, embora recente, abarca variadas intervenções, que, com auxílio de registros, podem ser evidenciadas por meio de processos de trabalho. Foi objetivo deste estudo caracterizar o serviço de psicologia de um hospital geral público baiano e sua assistência entre janeiro e dezembro de 2022. Foi realizada uma pesquisa de consulta documental em Boletim Diário Assistencial e documento que descreve história da psicologia no hospital usando estatística descritiva e categorização temática dos dados. Desde 1984, o hospital oferece assistência psicológica, organizada por processos de trabalho e linhas de cuidados materno-infantis, pediátricos, crônicos, cirúrgicos e neurológicos. Em termos de procedimentos, foram prestados 13.821 para pacientes e 13.249 para familiares, com destaque para o atendimento psicológico. Foram realizados 4.960 procedimentos não assistenciais, não descritos no prontuário de saúde, principalmente discussões multiprofissionais (55,82%). Tais procedimentos podem ser analisados por divisão em processos de trabalho: acolhimento, acompanhamento, avaliação, comunicação, educação, formação, atividades grupais, organizativos, orientação, acolhimento, investigação e terapêuticos. Os psicólogos do hospital são diaristas, atuando como interconsultores quando há solicitação, principalmente de médicos, por telefone, guia de solicitação, sistema de prontuário e presencialmente, tornando-se espaço propício para a prática interdisciplinar. Por fim, pode-se concluir a importância do fazer da psicologia no hospital em questão e as variadas intervenções realizadas para contribuir para a saúde biopsicossocial de pacientes e seus familiares. Assim, destaca-se a importância da informação em saúde com registro qualificado para ser instrumento de gestão visando transformar e dar visibilidade a práticas de saúde.

Hospital psychology care, although recent, encompasses various interventions that can be evinced via work processes by analyzing clinical records. This documentary research characterizes the psychological care provided by a public general hospital in Bahia, Brazil, between January and December 2022. Data were collected from the Daily Care Bulletin and from a document that describes the history of hospital psychology using descriptive statistics and thematic data categorization. The analyzed hospital provides psychological care since 1984, organized by work processes and lines of mother-infant, pediatric, chronic, surgical and neurological care. Regarding procedures, 13,821 were provided to patients and 13,249 to family members, with emphasis on psychological care. As for non-medical procedures, not described in the health records, a total of 4,960 were performed, mainly multidisciplinary discussions (55.82%). Such procedures can be analyzed by dividing them into work processes: embracement, monitoring, evaluation, communication, education, training, group activities, organization, guidance, investigation and therapy. The hospital's psychologists work on a daily basis and act as inter-consultants when requested, mainly by doctors, via telephone, request guide, medical record and in person, becoming a suitable space for interdisciplinary practice. The findings reinforce the importance of hospital psychology and the various interventions performed to collaborate with patients' biopsychosocial health. Hence, qualified recording of health information is an important management tool for transforming and giving visibility to health practices.

El trabajo de la psicología hospitalaria, aunque reciente, engloba diversas intervenciones, que se pueden evidenciar con la ayuda de los registros en los procesos de trabajo. El objetivo de este estudio fue caracterizar el servicio de psicología de un hospital general público de Bahía (Brasil) y su asistencia efectuada entre enero y diciembre de 2022. Se realizó una búsqueda documental en el Boletín de Asistencia Diaria y en un documento que describe la historia de la psicología en el hospital mediante el uso de la estadística descriptiva y la categorización temática de los datos. Desde 1984 el hospital oferta asistencia psicológica, organizada por procesos de trabajo y líneas de cuidado materno-infantil, pediátrica, crónica, quirúrgica y neurológica. Se brindaron 13.821 procedimientos a pacientes y 13.249 a familiares, con énfasis en la atención psicológica. Se realizaron un total de 4.960 procedimientos no asistenciales, no descritos en los registros de salud, principalmente discusiones multidisciplinarias (55,82%). Los procedimientos se pueden analizar mediante su división en los siguientes procesos de trabajo: recepción, seguimiento, evaluación, comunicación, educación, formación, actividades grupales, organización, orientación, recepción, investigación y terapia. Los psicólogos del hospital son jornaleros, actúan como interconsultores cuando hay una solicitud, principalmente de los médicos, vía teléfono, guía de solicitud, sistema de historia clínica y presencial, convirtiéndose en un espacio propicio para la práctica interdisciplinaria. Finalmente, se puede concluir sobre la importancia de hacer de la psicología en el hospital en cuestión y las diversas intervenciones que se realizan para colaborar con la salud biopsicosocial de los pacientes y sus familias. Asimismo, se destaca la importancia de la información en salud con registro calificado como herramienta de gestión con miras a transformar y dar visibilidad a las prácticas en salud.

Relationship of personal, situational, and environmental factors to injury experience in commercial fishing.

INTRODUCTION: Commercial fishing work involves a variety of activities and is hazardous. While much is understood to mitigate fatalities in this industry, research must further explore nonfatal injury characteristics, factors related to injury, and potential injury prevention strategies. This paper determines if fishing experience is associated with injury risk and explores common work activities associated with injury. METHOD: Key informant interviews and a survey of fishermen were conducted to refine work activity codes and collect injury experiences. Independent sample t-tests compared the means of the years fishing by injury incident for all crab fishermen then stratified by position. Descriptive statistics explored the nature of injury in relation to work activity. RESULTS: The level of experience was significantly lower for injured fishermen compared to fishermen who reported no injuries, but when stratified by position at the time of the injury, the association of injury to experience was only significant for owners. This stratified result demonstrates that the work activity, rather than experience, drives the apparent relationship of experience to injury. Being tired (24%) and weather (26%) were indicated as contributing factors at the time of injury. CONCLUSION: Modifying the work environment to better control hazards would benefit all fishermen, regardless of their experience, age, or position. Further work into effective interventions that fishermen would adopt is needed to reduce injury risk. Any formal or informal training of new fishermen should focus on the most hazardous activities, but more experienced fishermen would also benefit. Additionally, effective training or interventions for fatigue management, and decision support tools for weather- and navigation-related decisions would further reduce risk of at sea injuries. PRACTICAL APPLICATIONS: Injury prevention training, for all fishermen, regardless of their position and years of experience, should cover the most hazardous tasks, fatigue risk management strategies, and weather decisions.

Utilizing Haddon matrix to assess nonfatal commercial fishing injury factors in Oregon and Washington.

BACKGROUND: Commercial fishing is a precarious industry with high fatal and nonfatal injury rates. The Risk Information System of Commercial [RISC] Fishing project at Oregon State University has been tracking both fatal and nonfatal injuries among Oregon and Washington commercial fishermen. We examined the utility of the RISC dataset variables in highlighting injury factors and prevention opportunities. METHOD: We identified 245 nonfatal commercial fishing injuries in Oregon and Washington (2000-2018) and assessed the top three injury events (contact with objects or equipment, transportation incidents, and slips/trips/falls) using a cross-sectional design. We generated a Haddon matrix for each event type and populated the matrices with injury-associated factors following our a-priori matrix. RESULTS: We observed 108 nonfatal injuries due to contact with objects. Contact injuries occurred during fishing (40%) with fishing gears (40%), often while hauling the fishing gear (22%). Common injury mechanisms included getting caught in running equipment or machinery (19%) or compressed by shifting objects or equipment (18%). Of the 58 transportation injuries most occurred in catchers (93%) and smaller vessels (1 to 3 crew) (55%). Vessel casualties were common as several vessels struck rocks/bottom (29%) or experienced fire and explosion (19%). The crew was abandoned to water (38%), often due to no raft or raft malfunctions (19%). Slip/trip/fall injuries (n = 43) typically happened during onboard traffic (49%). Such events were largely experienced by the catcher-processors (44%) including large vessels with > 100 crew (28%). CONCLUSION: The Haddon matrix demonstrated the injury-event timeline and helped to identify potential injury-associated factors. Our injury-specific risk matrices will let commercial fishing stakeholders determine priorities and work with the experts on prevention efforts.

Formaldehyde and Acetaldehyde Exposure in "Non-Traditional" Occupational Sectors: Bakeries and Pastry Producers.

INTRODUCTION: Formaldehyde, a colorless and highly irritating substance, causes cancer of the nasopharynx and leukemia. Furthermore, it is one of the environmental mutagens to which humans are most abundantly exposed. Acetaldehyde was recently classified as carcinogen class 1B and mutagen class 2 in Annex VI EC regulation. Occupational exposure to the two aldehydes occurs in a wide variety of occupations and industries. The aim of this study is to deepen exposure to the two aldehydes in the non-traditional productive sectors of bakeries and pastry producers. METHODS: The evaluation of exposure to formaldehyde and acetaldehyde was conducted in Italy in 2019, in specific tasks and positions of 11 bakeries and pastry producers (115 measures, of which 57.4% were in fixed positions and the rest were personal air sampling). The measurements were performed using Radiello© radial diffusion samplers. A logarithmic transformation of the data was performed, and the correlation between the two substances was calculated. Moreover, linear models considering the log-formaldehyde as the outcome and adjusting for log-acetaldehyde values were used. RESULTS: The study identified high levels of acetaldehyde and formaldehyde exposure in the monitored workplaces. Higher mean values were observed in the leavening phase (8.39 µg/m3 and 3.39 µg/m3 for log-transformed data acetaldehyde and formaldehyde, respectively). The adjusted univariate analyses show statistically significant factors for formaldehyde as the presence of yeast, the presence of type 1 flour, the use of barley, the use of fats, the type of production, the use of spelt, and the presence of type 0 flour. CONCLUSIONS: The measurements confirmed the release of formaldehyde and acetaldehyde in bakeries and pastry industries, especially in some phases of the work process, such as leavening.

O processo de trabalho de um ambulatório de oncologia em análise / The work process of an oncology outpatient clinic under analysis

O alto índice do câncer é algo preocupante em todo o mundo. A modalidade de tratamento mais utilizada em oncologia são os quimioterápicos, que, por sua vez, trazem o desconforto por seus efeitos colaterais tão temidos, como náuseas, vômitos, alopecia, entre outros. Se, por um lado, lidar com a dor e o sofrimento faz parte do trabalho em saúde, por outro, isso não pode significar que o trabalhador tenha que carregar as consequências como uma carga de sofrimento individual inerente às suas escolhas profissionais. Afinal, lidar com a dor e o sofrimento é uma necessidade e um bem social inestimável, que precisa ser reconhecido e valorizado nas instituições. Os objetivos deste estudo consistem conhecer os processos de trabalho junto da equipe de enfermagem no ambulatório de oncologia; promover o diálogo e a reflexão da atividade desenvolvida pela equipe de enfermagem no ambulatório de oncologia a partir do método de Instrução ao Sósia; analisar os processos de trabalho da equipe de enfermagem do ambulatório de oncologia por meio do método de Instrução ao Sósia; propor a implantação de supervisão/de reuniões de equipe com o intuito de produção coletiva do trabalho. O cenário foi o ambulatório de oncologia de um hospital público federal do estado do Rio de Janeiro; os participantes foram os integrantes da equipe de enfermagem que atuam na sala de terapia na qual se administram os quimioterápicos. Nos resultados: a dificuldade de instruir o outro na terceira pessoa trata da complexidade que é falar de sua atividade como algo fora de si; o reconhecimento de que o trabalho na quimioterapia é muito focado na técnica, e que, muitas vezes, o trabalhador esquece o poder que existe a cada encontro com o usuário e suas singularidades, mostrando aí que, frequentemente, o trabalhador é capturado pelo "trabalho morto" em detrimento do "trabalho vivo"; a falta de espaço para discussões diárias para trocas e reflexões da prática, trazendo a necessidade de reuniões; e a falta de atendimento psicológico aos profissionais do ambulatório de oncologia. Esta pesquisa traz à luz assuntos que, de fato, precisam ser vistos pelos gestores, líderes que atuam no setor referido: do quanto investimentos com espaços de Educação Permanente em Saúde, para reflexões e resoluções sobre a prática do cuidado em saúde, são essenciais; a atenção à saúde do trabalhador do ambulatório em oncologia deve ser vista e, assim, considerar que se um profissional é bem assistido, o paciente também o será. Cuidando de quem cuida, certamente reverberará em seu cuidado ao usuário.

The high rate of cancer is something worrisome around the world. The most used treatment modality in oncology is chemotherapy, which in turn brings discomfort due to its feared side effects such as nausea, vomiting, alopecia, among others. If, on the one hand, dealing with pain and suffering is part of health workers, on the other hand, this cannot mean that workers have to bear the consequences as a burden of individual suffering inherent to their professional choices. After all, dealing with pain and suffering is an invaluable need and social good that needs to be recognized and valued in institutions. The objectives of this study are: to know the work processes with the nursing team in the oncology outpatient clinic from the use of the method of instruction to the double and thus expand the resources for the action of their activities; to identify the challenges encountered in practice for the care of people using chemotherapy; and to promote transformations in the work processes. This is a qualitative study, which used the method of instruction to the double, promoting dialogue and reflection among workers. The scenario was the oncology outpatient clinic of a federal public hospital in the state of Rio de Janeiro, the participants were the members of the nursing team working in the therapy room where chemotherapy is administered. Results: the difficulty of instructing the other in the 3rd person addresses the difficulty that is to speak of their activity as something outside of themselves; the recognition that the work in chemotherapy is very focused on the technique, and that often the worker forgets the power that exists at each meeting with the user and its singularities, showing that the worker is often captured by "dead work" to the detriment of "living work"; the lack of space for daily discussions for exchanges and reflections of practice, bringing the need for meetings; the lack of psychological care for the professionals of the oncology outpatient clinic. Final considerations: this research brings to light issues that need to be seen by managers, leaders working in the referred sector, of how much investment with spaces of Permanent Education in Health are essential for reflections and resolutions on the practice of health care, the health care of the outpatient worker in oncology should be seen and thus it should be considered that if the professional is well-attended, the patient will be, too. Taking care of those who care will certainly reverberate in their care towards the user.

Perception of the Food and Nutrition Surveillance System in the Zona da Mata Mineira region of Brazil: A qualitative approach.

This work is a qualitative exploratory survey that aims to identify healthcare workers and skilled professionals' perceptions of the Food and Nutrition Surveillance System in the Zona da Mata Mineira region of Brazil. Data analysis was carried out through content analysis; testimonials were extracted from semi-structured interviews via the qualitative data processing software Interface de R pour lês Analyses Multidimensionnelles de Textes et de Questionnaires version 0.7 alpha 2. A total of 41 people were interviewed, including primary healthcare center coordinators, and technical consultants at the Food and Nutrition Surveillance System, as well as nutritionists and data entry clerks. The issues most mentioned during interviews were related to lack of anthropometric equipment, absence of transportation, and inadequate facilities. Regarding the work process, professionals identified scarce training and nonuse of the data collected for healthcare decision-making as factors that compromise desired system outcomes. System qualities were also recognized, especially the mapping of main nutritional issues in the region. The participants reported the need for greater efforts to raise awareness of the importance of Food and Nutrition Surveillance actions at all levels of the public healthcare system. They also highlighted the need for human resources training, higher quality data recording, and suitable facilities. Investments in the entire system are essential to strengthen the information-decision-making-action triad, which would result in the improvement of users' health indicators.

[INSTABILITY OF SOCIAL AND LABOR RELATIONS AND EMPLOYMENT PROBLEMS DURING THE COVID-19 PANDEMIC].

The article is devoted to the analysis of the consequences in the social and labor sphere, which were caused by the outbreak of the coronavirus infection COVID-19. The changes in labor relations during the pandemic and the benefits of the new regulation norms of the remote work are investigated. The impact of working remotely on the social and labor sphere and the prospects for the development and implementation of effective remote mechanisms over the next ten years are analyzed. In a pandemic situation, remote work has proven to be an important factor for business ongoing activity, with benefits in the form of reduced commuting time, the ability to focus on work tasks away from distracting office aspects, and finding an optimal work-life balance. The study concluded that creating decent job opportunities is only possible with the appropriate socio-economic policies.

Managing complexity in the operating room: a group interview study.

BACKGROUND: Clinical work in the operating room (OR) is considered challenging as it is complex, dynamic, and often time- and resource-constrained. Important characteristics for successful management of complexity include adaptations and adaptive coordination when managing expected and unexpected events. However, there is a lack of explorative research addressing what makes things go well and how OR staff describe they do when responding to challenges and compensating for constraints. The aim of this study was therefore to explore how complexity is managed as expressed by operating room nurses, registered nurse anesthetists, and surgeons, and how these professionals adapt to create safe care in the OR. METHOD: Data for this qualitative explorative study were collected via group interviews with three professional groups of the OR-team, including operating room nurses, registered nurse anesthetists and operating and assisting surgeons in four group interview sessions, one for each profession except for ORNs for which two separate interviews were performed. The audio-taped transcripts were transcribed verbatim and analyzed by inductive qualitative content analysis. RESULTS: The findings revealed three generic categories covering ways of creating safe care in the OR: preconditions and resources, planning and preparing for the expected and unexpected, and adapting to the unexpected. In each generic category, one sub-category emerged that was common to all three professions: coordinating and reaffirming information, creating a plan for the patient and undergoing mental preparation, and prioritizing and solving upcoming problems, respectively. CONCLUSION: Creating safe care in the OR should be understood as a process of planning and preparing in order to manage challenging and complex work processes. OR staff need preconditions and resources such as having experience and coordinating and reaffirming information, to make sense of different situations. This requires a mental model, which is created through planning and preparing in different ways. Some situations are repetitive and easier to plan for but planning for the unexpected requires anticipation from experience. The main results strengthen that abilities described in the theory of resilience are used by OR staff as a strategy to manage complexity in the OR.

The drama in the hybrid OR: video observations of work processes and staff collaboration during endovascular aortic repair.

Introduction: A hybrid operating room (OR) is a surgical OR with integrated imaging equipment and the possibility to serve both open surgery and image-guided interventions. Aim: This study aimed to investigate the work processes and types of collaboration in a hybrid OR during endovascular aortic repair (EVAR). Methods: Data consisted of video recordings from nine procedures, with a total recording time of 48 hrs 39 mins. The procedures were divided into four episodes (Acts). A qualitative cross-case analysis was conducted, resulting in a typical case. The type of collaboration during specific tasks was discussed and determined based on Thylefors´ team typology. Results: An extensive amount of safety activities occurred in the preparation phase (Acts 1 and 2), involving a number of staff categories. After the skin incision (Act 3), the main activities were performed by fewer staff categories, while some persons had a standby position and there were persons who were not at all involved in the procedure. Discussion: The different specialist staff in the hybrid OR worked through different types of collaboration: multi-, inter- and transprofessional. The level of needed collaboration depended on the activity performed, but it was largely multiprofessional and took place largely in separate groups of specialties: anesthesiology, surgery and radiology. Waiting time and overlapping tasks indicate that the procedures could be more efficient and safe for the patient. Conclusion: This study highlights that the three expertise specialties were required for safe treatment in the hybrid OR, but the extent of interprofessional activities was limited. Our results provide a basis for the development of more effective procedures with closer and more efficient interprofessional collaboration and reduction of overlapping roles. Considerable waiting times, traffic flow and presence of people who were not involved in the patient care are areas of further investigation.

Description of work processes used by clinical nurse specialists to improve patient outcomes.

BACKGROUND: Advanced practice registered nurses (APRN) are expected to contribute to improved patient outcomes. Traditionally, clinical nurse specialists (CNS) have been the APRN role that led system-level nursing practice initiatives to advance care for specialty populations. Little is known about the work processes used by CNSs to achieve outcomes. PURPOSE: This study identified common processes used by CNSs working in a variety of practice settings and specialties to advance nursing practice and achieve improved clinical outcomes. METHODS: Qualitative descriptive methods were used; a purposeful sample of CNSs with completed system-level projects participated in focus groups. Data were analyzed using standard content analysis process. FINDINGS: CNSs engaged in intricate interactions identified as articulation work involving the management of intersections between people, technology and organizations. This expert work is largely invisible. Self-agency, trust, and influence are a nexus upon which CNS work processes revolve. DISCUSSION: The findings provide insight into CNS work processes, lend credibility to the CNS's leadership abilities, and help explain why the CNS role and practice is often considered invisible and ambiguous.

Análise do processo de acolhimento em um Centro de Atenção Psicossocial Infantojuvenil: considerações de uma investigação etnográfica / Analysis of the embracement process in a Child and Adolescent Psychosocial Healthcare Center: considerations from an ethnographic investigation / Análisis del proceso de acogida en un Centro de Atención Psico-social Infanto-juvenil: consideraciones de una investigación etnográfica

Este artigo analisa as práticas de acolhimento a crianças e adolescentes desenvolvidas pelos profissionais de um Centro de Atenção Psicossocial Infantojuvenil (CAPSi) do município de Salvador, Bahia, Brasil. Em uma investigação etnográfica, foram analisados os aspectos institucionais e clínicos envolvidos desde a chegada do usuário pela primeira vez ao serviço até o encaminhamento dado ao seu caso. Na análise, foram utilizadas categorias que se referem à organização da ambiência, aos processos de trabalho interdisciplinares, às estratégias de avaliação psicossocial e à continuidade do cuidado. Evidencia-se como a organização e vivência do encontro de usuários e profissionais no momento do acolhimento são importantes demarcadores para a forma de vinculação e responsabilização com os casos que chegam ao serviço, apontando também necessidades específicas para investimento na formação dos trabalhadores de saúde mental e na reorganização dos processos de trabalho no CAPSi.(AU)

The present article analyzes how children and adolescents are receveid by professionals at a Child and Adolescent Psychosocial Healthcare Center (CAPsi) in the municipality of Salvador, Bahia, Brazil. In an ethnographic study, institutional and clinical aspects were analyzed, starting with the arrival of first time users to the center and including referrals given to their cases. The following categories emerged from data analysis: the organization of the work environment, interdisciplinary work processes, psychosocial assessment strategies, and continuity of care. The manner in which the first meeting between users and professionals is organized and experienced is an important indication of how the patient-professional relationship will develop and of the responsibility taken by professionals for the cases that arrive at the center. Furthermore, the data show the specific need to invest in the education of mental health workers and the reorganization of work processes in the CAPSi.(AU)

Este artículo analiza las prácticas de acogida a niños y adolescentes desarrolladas por los profesionales de un Centro de Atención Psico-social Infanto-juvenil (CAPSi) del municipio de Salvador, Bahia, Brasil. En una investigación etnográfica se analizaron los aspectos institucionales y clínicos envueltos, desde la llegada del usuario por la primera vez al servicio hasta el direccionamiento dado a su caso. En el análisis se utilizaron categorías que se refieren a la organización del ambiente, a los procesos de trabajo interdisciplinarios, a las estrategias de evaluación psico-social y a la continuidad del cuidado. Se muestra como la organización y vivencia del encuentro de usuarios y profesionales en el momento de la acogida son importantes demarcadores para la forma de vinculación y toma de responsabilidad con los casos que llegan al servicio, señalando también necesidades específicas para inversión en la formación de los trabajadores de salud mental y en la reorganización de los procesos de trabajo en el CAPSi.(AU)

Community health integration through pharmacy process and ergonomics redesign (CHIPPER).

As the expansion and utilisation of community pharmacy systems increases, so does the risk for an adverse drug event to occur. In attempts to mitigate this risk, many community pharmacies implement health information technology (IT); however, there are challenges in integrating the wider systems components necessary for a successful implementation with minimal unintended consequences. The purpose of this paper is to introduce a Community Health Integration through Pharmacy Process and Ergonomics Redesign (CHIPPER) framework, which explores the multiple angles of health IT integration to support medication delivery processes in community pharmacy systems. Specifically, CHIPPER identifies the information flows that occur between different parts of the system (initiation, upstream, midstream and downstream) with varying end-users and tasks related to medication delivery processes. In addition to the justification and presentation of the CHIPPER model, this paper reviews several broad applications for CHIPPER and presents two example studies that demonstrate the CHIPPER framework. Practitioner Summary: Most medication delivery in the US occurs through outpatient-based community pharmacy practice. Community pharmacies are challenged by inconsistent and incomplete information flow and technology integration between providers, pharmacy practitioners and patients. This paper presents a framework for improved healthcare systems engineering analysis of pharmacy practice, with case study examples.

O trabalho do/a assistente social na Unidade de Terapia Intensiva (UTI): a (in) visibilidade de suas ações x os processos de trabalho em equipe / The social assistant work in Intensive Care Unit (ICU): the (in) visibility of its actions x team work processes

O objetivo deste artigo é problematizar o trabalho do/a Assistente Social em uma Unidade de Terapia Intensiva Adulto (UTI), destacando os desafios no que se refere à (in) visibilidade de sua atuação. Dessa forma, utilizamos como procedimentos metodológicos a pesquisa bibliográfica, a documental, além da pesquisa de campo a partir de entrevistas do tipo semiestruturadas, realizadas na instituição, com a equipe multiprofissional que atua na UTI. A análise dos dados foi feita através de análise de conteúdo, por meio de categorias. O estudo aponta como o modelo biomédico pode contribuir para a perpetuação de uma prática fragmentada no atendimento à saúde. Os resultados indicam que há diferença entre os processos de trabalho das profissões da área médica (com foco nas especializações) e o Serviço Social com formação generalista; como também não há um trabalho interdisciplinar e que a (in) visibilidade está ligada a dois fatores: ausência dessa metodologia apontada como alternativa ao fazer compartimentalizado, bem como por esta diferenciação de formação profissional.

The objective of this article is to problematize the work of Social Worker in an Adult Intensive Care Unit (ICU) highlighting the challenges regarding the (in) visibility of their work. Thus, we used as methodological procedures the bibliographic research, the documentary, in addition to the field research from half-structured type interviews conducted at the institution with the multi-professional team that works at the ICU. The data analysis was through content analysis, through categories. The study points out how biomedical model can contribute to the perpetuation of a fragmented practice in health care. The results indicate that there is a difference between the work processes of medical professions (focusing on specializations) and Social Work with general training. As well, there is no interdisciplinary work and the (in) visibility is linked to two factors: absence of this methodology as an alternative to make compartmentalized, as well as by this differentiation of professional training.

The Role of ICT in Home Care.

With an ageing population and limited resources, ICT is often mentioned as a solution to support elderly people in maintaining an independent and healthy lifestyle. In this paper, we describe how ICT can support access to information and rationalization of work processes in a home care context. We do this by modelling the workflow and identifying the possible impact of ICT. The results show a complex process and indicate that the available resources are not used in the best possible way. The introduction of ICT could increase patient safety by reducing the risk of misplacing information about the care recipients and at the same time provide real time information about the care recipients' needs and health at the point of care. However, to rationalize the work processes there is a need to combine ICT with a changed procedure for handling keys.

A Vigilância nos Ambientes e Processos de Trabalho em Palmas ­ Tocantins: diagnóstico situacional e contribuições ao setor / The Surveillance in the Environments and Work Processes in Palmas - Tocantins: situational diagnosis and contributions to the sector / La vigilar el medio ambiente y procesos de trabajo en Palmas - Tocantins: diagnóstico situacional y contribuciones a la industria

Este estudo teve como objetivo contribuir com a reestruturação do processo de trabalho do Núcleo de Vigilância nos Ambientes e Processos de Trabalho da Vigilância em Saúde do Trabalhador do município de Palmas ­ Tocantins, descrevendo o mesmo, identificando suas fragilidades e buscando soluções, sendo este Núcleo, portanto, o universo da pesquisa. Trata-se de um estudo descritivo tipo intervenção, constituído por quatro fases. A fase I contextualizou historicamente a Saúde do Trabalhador no município de Palmas ­ TO; A fase II descreveu o atual processo de trabalho da equipe de Vigilância em Ambientes e Processos de Trabalho; Na fase III foram identificadas as necessidades da equipe quanto às melhorias necessárias; A fase IV foi destinada à construção dos fluxos e instrumentos necessários para a estruturação do setor no planejamento e execução de suas ações. A história da Saúde do Trabalhador no município iniciouse em 2004, a partir da habilitação do CEREST Regional de Palmas, perpassando por várias fases até a habilitação do Núcleo de Vigilância em Saúde do Trabalhador. Foram identificadas ausência de legislações municipais para a saúde do trabalhador, da Comissão Intersetorial de Saúde do Trabalhador junto ao Conselho Municipal de Saúde e de recurso federal. Também se percebeu a informalidade nas solicitações de demandas e respostas entre os setores da Vigilância em Saúde do Trabalhador e um fluxo não estruturado na rotina do serviço. Desta forma, o trabalho trouxe contribuições de intervenção nesta realidade, de maneira participativa e democrática.

This study aimed to contribute to the restructuring of the work process of the Nucleus of Surveillance in the Environments and Work Processes of the Occupational Health Surveillance of the municipality of Palmas - Tocantins, describing the same, identifying its fragilities and seeking solutions, this Nucleus Therefore, the universe of research. It is a descriptive, intervention-type study, consisting of four phases. Phase I has historically contextualized the Worker 's Health in the municipality of Palmas - TO; Phase II described the current work process of the Surveillance Team in Environments and Work Processes; In phase III, the team's needs were identified for the necessary improvements; Phase IV was devoted to the construction of the necessary flows and instruments for structuring the sector in the planning and execution of its actions. The history of Workers' Health in the municipality began in 2004, starting with the CEREST Regional de Palmas accreditation, going through several phases until the Enabling Nucleus of Worker's Health Surveillance. Difficulties were identified in the absence of municipal legislation for workers' health, the Inter-Sectoral Worker's Health Committee with the Municipal Health Council and federal appeal. Informality was also perceived in the requests for demands and responses between the sectors of Occupational Health Surveillance and an unstructured flow in the routine of the service. In this way, the work brought contributions of intervention in this reality, in a participatory and democratic way.

Este estudio tuvo como objetivo contribuir a la reestructuración de la Unidad de Vigilancia del proceso de trabajo en el medio ambiente y procesos de trabajo de Vigilancia de la Salud de la ciudad de Palmas Trabajador - Tocantins, que describe el mismo, identificando sus debilidades y la búsqueda de soluciones, y este núcleo Por lo tanto, el universo de investigación. Se trata de una intervención de tipo de estudio descriptivo que consta de cuatro fases. Fase I históricamente contextualizado trabajador de la salud en la ciudad de Las Palmas - A; Fase II describe los entornos de equipo de vigilancia del proceso de trabajo actual y los procesos de trabajo; En la fase III de las necesidades del equipo han sido identificadas como las mejoras necesarias; Fase IV fue para la construcción de los flujos y las herramientas necesarias para la estructura de la industria en la planificación y ejecución de sus acciones. La historia Salud en el Trabajo en la ciudad comenzó en el año 2004, de permitir Palmas CEREST regional, pasando por varias etapas para que el Centro de Vigilancia de la Salud en el Trabajo. El desarrollo de las dificultades de la falta de legislación municipal para el trabajador de la salud, Trabajador Comisión Intersectorial de Salud con el Consejo Municipal de Salud y fondos federales. También se dio cuenta de la informalidad en las solicitudes de demandas y respuestas entre los sectores de Vigilancia de la Salud Ocupacional y corriente no estructurado de la rutina de servicio. Por lo tanto, el trabajo llevado contribuciones de intervención en esta realidad, de una manera participativa y democrática.

Impact of workflow on the use of the Surgical Safety Checklist: a qualitative study.

BACKGROUND: Regardless of the benefits associated of the Surgical Safety Checklist, adherence across its three phases remains inconsistent. The aim of this study was to systematically identify issues around workflow that impact on surgical teams' ability to use the Surgical Safety Checklist in a large tertiary facility in Queensland, Australia. METHOD: Observational audit of 10 surgical teams and 33 semi-structured interviews with 70 participants from nursing, medicine and the community were conducted. Data were collected during 2014-2015. Inductive and deductive approaches were used to analyse field observations and interview transcripts. RESULTS: The domain, impact of workflow on checklist utilization, was identified. Within this domain, seven categories illustrated the causal conditions which determined the ways in which workflow influenced checklist use. These categories included: 'busy doing the task'; 'clashing task priorities'; 'being pressured, running out of time'; 'adapting processes to work patterns'; 'doubling up on work'; 'a domino effect, leading to delays' and 'reality of the workflow'. CONCLUSIONS: One of the greatest systemic challenges to checklist use in surgery is workflow. Process changes in the way that surgical safety checklists are used need to incorporate the temporal demands of the workflow. Any changes made must ensure the process is reliable, is easily embedded into existing work routines and is not disruptive.

Relocating an intensive care unit: An exploratory qualitative study.

BACKGROUND: As new hospitals are built to replace old and ageing facilities, intensive care units are being constructed with single patient rooms rather than open plan environments. While single rooms may limit hospital infections and promote patient privacy, their effect on patient safety and work processes in the intensive care unit requires greater understanding. Strategies to manage changes to a different physical environment are also unknown. OBJECTIVES: This study aimed to identify challenges and issues as perceived by staff related to relocating to a geographically and structurally new intensive care unit. METHODS: This exploratory ethnographic study, underpinned by Donabedian's structure, process and outcome framework, was conducted in an Australian tertiary hospital intensive care unit. A total of 55 participants including nurses, doctors, allied health professionals, and support staff participated in the study. We conducted 12 semi-structured focus group and eight individual interviews, and reviewed the hospital's documents specific to the relocation. After sorting the data deductively into structure, process and outcome domains, the data were then analysed inductively to identify themes. FINDINGS: Three themes emerged: understanding of the relocation plan, preparing for the uncertainties and vulnerabilities of a new work environment, and acknowledging the need for change and engaging in the relocation process. DISCUSSION AND CONCLUSIONS: A systematic change management strategy, dedicated change leadership and expertise, and an effective communication strategy are important factors to be considered in managing ICU relocation. Uncertainty and staff anxiety related to the relocation must be considered and supports put in place for a smooth transition. Work processes and model of care that are suited to the new single room environment should be developed, and patient safety issues in the single room setting should be considered and monitored. Future studies on managing multidisciplinary work processes during intensive care unit relocation will add to the learnings we report here.

Saúde mental e trabalho na gestão do SUS: linhas que se atravessam e traços que contornam uma equipe de trabalho / Mental health and work in Health Unic System management: lines that across and strokes that outline a work team

O trabalho tornou-se fundamental na concepção do ser humano no sentido de formação pessoal, moral e social. Este envolvimento também pode gerar uma sobrecarga psíquica o que pode levar muitas equipes de trabalho a reproduzirem comportamentos burocratizados que cristalizam qualquer possibilidade de inserir novas práticas no seu cotidiano. Ao analisar o funcionamento das equipes profissionais percebem-se poucas ações no sentido da promoção da saúde mental tendo como disparador a identificação dos processos de trabalho a fim de pensar em ações que impulsione uma atuação mais potente. Através dos contornos da cartografia, o presente trabalho busca, sob os olhares dos pesquisadores, problematizar as experiências vivenciadas por uma equipe de trabalhadores da área da tecnologia da informação no território da Secretaria Estadual da Saúde do Rio Grande do Sul (RS). Chamando a atenção para os deslocamentos que possam refletir sobre um modelo de gestão e produção de saúde que priorize mais as relações entre todos os envolvidos no processo de trabalho. (AU)

Work has become fundamental in the conception of the human being in the sense of personal, moral and social formation. This involvement can also generate a psychic overload which can lead many work teams to reproduce bureaucratic behaviors that crystallize any possibility of inserting new practices in your daily life. When analyzing the work of the professional teams few actions are (they perceive themselves) seen in the sense of the promotion of mental health, taking as a trigger the identification of the work processes in order to think about actions that promote a more powerful performance.Through the contours of cartography, the present essay seeks, under the eyes of the researchers, to problematize the experiences experienced by a team of workers in the area of information technology in the territory of the State Department of Health of Rio Grande do Sul (RS). Calling theattention to the displacements that may reflect on a health management and production model that prioritizes the relationship among all those involved in the work process. (AU)

Vigilância em saúde do trabalhador: um manual operacional para Trabalhadores da Atenção Primária à Saúde, Pernambuco / Health Surveillance Worker: An Operational Manual for Workers Primary Health Care, Pernambuco

A Saúde do Trabalhador é um campo de cuidado que compreende várias práticas teóricas interdisciplinares e interinstitucionais desenvolvidas por vários atores (sindicatos, academia, serviços públicos) e os Centros de Referência em Saúde do Trabalhador situados em lugares sociais distintos, ancorados por direcionamento comum e gestão participativa dos trabalhadores. Um novo paradigma do trabalho nas sociedades pós-industriais, que se instala a partir da reestruturação produtiva, recoloca a centralidade do trabalhador nesse processo, ampliando a discussão sobre gestão do trabalho. Nesse contexto os Centros de Referência em Saúde do Trabalhador possuem um papel relevante perante a população trabalhadora. Para uma análise mais concreta o desafio desse Plano de Intervenção é contribuir com o SUS e investigar o conjunto de ações e processos de trabalho que vem sendo desenvolvidos e oferecidos pelos CEREST’s em Pernambuco no movimento da descentralização e reorganização da Rede de Atenção do SUS no direcionamento que nos conduza a ações e processos de trabalho mais efetivos e coerentes com o referencial da Política Nacional de Saúde do Trabalhador e da Trabalhadora a partir da construção de um Manual Operacional a ser utilizado pelos trabalhadores da atenção Primária à Saúde de Pernambuco referente à ações de Vigilância em Saúde do Trabalhador

The Worker’s Health is a care field that comprises several interdisciplinary and inter-institutional theoretical practices developed by various actors (trade unions, academia, public services) and eference Centers in Occupational Health located in different social places, anchored by common direction and management participatory workers. A new paradigm of work in post-industrial societies, which settles from the restructuring process, replaces the centrality of the worker in the process, expanding the discussion of labor management. In this context the Worker's Health Reference Centers have an important role towards the working population. For a more concrete analysis of the challenge of this Intervention Plan is to contribute to the SUS and investigate. Moreover all activities and work processes that have been eveloped and offered by CEREST's in Pernambuco in the movement of decentralization and reorganization of the SUS Care Network in directing, that lead us to actions and work processes more effective. In addition, consistent with the framework of the Workers National Health Policy and the worker from the construction of an Operational Manual to be used by workers Health Primary Attention Care in Pernambuco concerning the actions surveillance in Work’s Health.

Apoio institucional e análise do trabalho em saúde: dimensões avaliativas e experiências no Sistema Único de Saúde (SUS) / Institutional support and analysis of work in healthcare: evaluative dimensions and experiences in the Brazilian Health System (SUS) / Apoyo institucional y análisis del trabajo en salud: dimensiones evaluativas y experiencias en el Sistema Brasileño de Salud (SUS)

Este artigo apresenta o apoio institucional como estratégia de análise coletiva do trabalho em saúde. Esta estratégia é apresentada em uma perspectiva metodológica que articula os referenciais da humanização e os conceitos de trabalho como atividade e como relação de serviço. Nessa direção, apresentam-se eixos e dimensões de análise do processo de trabalho em saúde, partindo da aproximação com os serviços do SUS, tendo como focos indissociados a prática do apoio institucional e a análise do trabalho no campo da gestão...

This paper presents the institutional support as a strategy for collective analysis of healthcare work. This strategy is presented in a joint methodological aggregating benchmarks of humanization and the concept of work as an activity and as a service relationship. In this direction we present analytical axes built with the experience of institutional support in SUS...

El artículo presenta el apoyo institucional como una estrategia para el análisis colectivo del trabajo en salud. Esta estrategia se presenta desde una articulación metodológica incluyendo puntos de referencia de la humanización y el concepto de trabajo como actividad y como una relación de servicio. En este sentido, presentamos ejes analíticos construidos con la experiencia del apoyo institucional en los servicios de salud del SUS...