Improving Dental Service Utilization Rate Using a Proactive Telephone-Based Scheduling Strategy in Primary Healthcare
Pesqui. bras. odontopediatria clín. integr
; 20: e5043, 2020. tab, graf
Artigo
em Inglês
| LILACS, BBO - Odontologia
| ID: biblio-1056895
Biblioteca responsável:
BR1264.1
ABSTRACT
Abstract Objective:
To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material andMethods:
A retrospective study was carried out based on the dental appointments' records of a primary healthcare center before-strategy and after-strategy periods. The variables studied for both periods were the number of dental appointments requested, dental appointments undergone, no-shows, and available quotas. Data collection was performed by two researchers between May and June 2018. Descriptive statistics were used to calculate the absolute and relative frequencies.Results:
A total of 10,193 records of dental appointments were registered within the two periods. After-strategy period, dental appointments undergone increased by 16,7%, no-shows decreased by 3%, and available quotas decreased by 21.3%.Conclusion:
A proactive telephone-based scheduling strategy increased the dental service utilization rate in primary healthcare.
Texto completo:
Disponível
Coleções:
Bases de dados internacionais
Contexto em Saúde:
ODS3 - Meta 3.8 Atingir a cobertura universal de saúde
Problema de saúde:
Arranjos de Entrega
Base de dados:
BBO - Odontologia
/
LILACS
Assunto principal:
Agendamento de Consultas
/
Atenção Primária à Saúde
/
Odontologia em Saúde Pública
/
Serviços de Saúde Bucal
Tipo de estudo:
Estudo observacional
/
Fatores de risco
Aspecto:
Pesquisa de implementação
País/Região como assunto:
América do Sul
/
Chile
Idioma:
Inglês
Revista:
Pesqui. bras. odontopediatria clín. integr
Assunto da revista:
Odontologia
Ano de publicação:
2020
Tipo de documento:
Artigo
País de afiliação:
Chile
Instituição/País de afiliação:
Universidad de Concepción/CL