[Performance assessment of faculty libraries affiliated with Kerman university of medical sciences using balanced scorecard model]

ABSTRACT

Introduction: Performance assessment process is aimed to assess the degree of predetermined objectives' achievement of the organizations including information on performance, customer satisfaction and achievements, and organizational effectiveness. BSC model is a tool to make a connection between the strategic objectives and the criteria. It also includes a group of performance assessment indices such as financial performance, costumer relationship, internal processes, growth, and learning. BSC is not only a comprehensive and integrated approach to performance measurement, but also a management system with a new approach to strategic management. This study aimed to asses the performance of faculty libraries affiliated with Kerman university of medical sciences using balanced scorecard model