Communication: subsidy for a specialized nursing intervention promoting the quality and effectiveness of care

ABSTRACT

Communication is a dynamic, complex and permanent process, composed of ex-pressive discourse (production) and receptive (understanding), with the purpose of mutual understanding between its participants. This process, which in itself is already complex and where there are several failu-res in daily life, is often hampered by changes in the health of one of the actors. This is an increasingly present reality in hospital inpatient services either by functional or structural changes becoming a challenge for health professionals. For nurses communication is especially important because they are in constant relation/interaction with their clients and their families/caregivers. The quality of care is closely related to the quality of the relationship established and, consequently, to the respective communication. In this way, understanding and understanding are important aspects of the quality of care. These are central and essential to identifying the care needs of each client and their respective fa-mily/caregiver. However, its due value is not always attributed to it, and it should be a specialist nurses' concern to have a mastery of relational and communicational skills. This article of integrative review of the literature aims to identify how the com-munication within the scope of the Specialized Nursing Intervention can subsidize the quality and effectiveness of the care provided by nurses in a hospital context

RESUMEN

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