Using qualitative methods to explore the dynamics of patients perspective sharing in community pharmacy counseling conversation analysis and video-stimulated recall interviews
Pharm. pract. (Granada, Internet)
; 19(4)oct.- dec. 2021.
Artigo
em Inglês
| IBECS
| ID: ibc-225596
Biblioteca responsável:
ES1.1
Localização: ES15.1 - BNCS
ABSTRACT
'Background:
For patient centered counseling to take place in community pharmacies, patients should feel encouraged to share their perspectives, yet studies show that this rarely happens. The process of patient perspective sharing relies on the interactional details that unfold during an encounter i.e. how patients verbally and nonverbally are encouraged to share their perspective, which in turn is affected by patients and pharmacy staff members psychological processes in the situation, i.e. how they perceive and feel when acting. Therefore, employing complimentary methods that study both interactional and psychological processes could deepen the understanding of the dynamics governing patients perspective sharing in pharmacy encounters.Objective:
The objective of this study is twofold 1) a methodological consideration of the benefits of employing Conversation Analysis (CA) and Video-Stimulated Recall Interviews (VSRI) in parallel, 2) to use the methodological combination to understand patient perspective sharing in community pharmacy interactions.Method:
A single case study of one pharmacy encounter to explore the objectives in-depth. This was done through video recording of pharmacy encounters and subsequent CA-analysis; VSRIs were conducted with the involved patient and pharmacy staff member and analyzed using a qualitative thematic approach.Results:
By exploring detailed interactional and psychological processes in parallel, specific occurrences which might hinder patients perspective sharing were revealed. CA demonstrated that staff members listening activities restricted the patients perspective sharing. VSRIs with patient and staff member supported thisresult:
the staff member had a narrow conception of what counted as suitable answers and did not consider listening an active process. The patient harbored shame about needing to take the medication which affected her behavior during the encounter (AU)
Texto completo:
Disponível
Coleções:
Bases de dados nacionais
/
Espanha
Base de dados:
IBECS
Assunto principal:
Assistência Farmacêutica
/
Entrevistas como Assunto
/
Comunicação
/
Emoções
/
Teoria da Mente
Limite:
Humanos
Idioma:
Inglês
Revista:
Pharm. pract. (Granada, Internet)
Ano de publicação:
2021
Tipo de documento:
Artigo
Instituição/País de afiliação:
Pharmakon - The Danish College of Pharmacy Practice/Denmark
/
University of Copenhage/Denmark
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University of Copenhagen/Denmark
/
University of Copenhagenn/Denmark