[Assessment of comfort and health status of Call Center's workers]. / La valutazione del comfort e dello stato di salute in lavoratori di un Call Center.

ABSTRACT

BACKGROUND: Call Centers are workplaces in which there are a lot of occupational health hazards. METHODS: The aim of the study was to investigate Call Center operators' health status, using "Ambiente/Salute" questionnaire, VHI questionnaire, health surveillance data analysis. RESULTS: "Negative" Microclimate rating 68%; "negative" noise rating 51%. "Negative" eye symptoms rating 30%; "negative" postural disorders rating 21%. "Negative" VHI value (over the limit of 30) 6%. CONCLUSIONS: It's necessary to develop and validate an appropriate health surveillance protocol