Revisiting the Effect of Emotional Labor: A Multi-Level Investigation in Front-Line Service Teams.

Zhao, Xin; Fu, Na; Freeney, Yseult; Flood, Patrick C

Zhao, Xin; Fu, Na; Freeney, Yseult; Flood, Patrick C.

Afiliação

Zhao X; Business School, Northeastern University at Qinhuangdao, Qinhuangdao, China.
Fu N; Trinity Business School, Trinity College Dublin, The University of Dublin, Dublin, Ireland.
Freeney Y; DCU Business School, Dublin City University, Dublin, Ireland.
Flood PC; DCU Business School, Dublin City University, Dublin, Ireland.

Front Psychol ; 11: 570048, 2020.

Article em En | MEDLINE | ID: mdl-33162911

Palavras-chave

customer loyalty; deep acting; emotional exhaustion; emotional labor; surface acting; task performance

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Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Tipo de estudo: Prognostic_studies Idioma: En Revista: Front Psychol Ano de publicação: 2020 Tipo de documento: Article País de afiliação: China País de publicação: Suíça

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