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Triaging and referring in adjacent general and emergency departments (the TRIAGE-trial): A process evaluation of medical staff experiences in a nurse-led triage system.
Meysman, Jasmine; Morreel, Stefan; Lefevere, Eva; Verhoeven, Veronique; De Graeve, Diana; Monsieurs, Koenraad G; Philips, Hilde.
Afiliação
  • Meysman J; Faculty of Business and Economics, University of Antwerp, Prinsstraat 13, 2000 Antwerp, Belgium. Electronic address: jasmine.meysman@uantwerpen.be.
  • Morreel S; Faculty of Medicine and Health Sciences, University of Antwerp, Universiteitsplein 1, 2610 Wilrijk, Belgium.
  • Lefevere E; Faculty of Business and Economics, University of Antwerp, Prinsstraat 13, 2000 Antwerp, Belgium.
  • Verhoeven V; Faculty of Medicine and Health Sciences, University of Antwerp, Universiteitsplein 1, 2610 Wilrijk, Belgium.
  • De Graeve D; Faculty of Business and Economics, University of Antwerp, Prinsstraat 13, 2000 Antwerp, Belgium.
  • Monsieurs KG; Faculty of Medicine and Health Sciences, University of Antwerp, Universiteitsplein 1, 2610 Wilrijk, Belgium; Department of emergency medicine, Antwerp University Hospital, University of Antwerp, Belgium.
  • Philips H; Faculty of Medicine and Health Sciences, University of Antwerp, Universiteitsplein 1, 2610 Wilrijk, Belgium.
Int Emerg Nurs ; 63: 101191, 2022 07.
Article em En | MEDLINE | ID: mdl-35810679
ABSTRACT

AIMS:

This process evaluation aims at identifying the facilitators and inhibitors that influenced the successful uptake of a nurse-led triage system streaming low-risk patients from an emergency department (ED) to the general practitioner (GP). DESIGN &

METHODS:

Semi-structured interviews with ED nurses (n = 12), ED doctors (n = 6) from the ED of a Belgian general hospital and GPs (n = 5) affiliated with the adjacent GP cooperative (GPC). The process evaluation ran in parallel with the TRIAGE trial that started in March 2019 and ended 31st of December 2019. The first set of interviews was conducted in June 2019 and the second set in January 2020. Data were analysed based on grounded theory.

RESULTS:

Through a deductive framework, facilitators and inhibitors could be identified on three levels the organisational, group and individual level. Main inhibitors are the degree of risk aversion of individual nurses, possible language barriers during delivery of the triage advice and the non-adapted ED infrastructure. Training on both the use of the triage protocol and effective delivery of the triage advice, in combination with periodical feedback from the GPC were the most important facilitators.

CONCLUSION:

Based on the process evaluation we can conclude that a consensus exists among stakeholders that the ED Nurses are considered ideally positioned to perform the triage of walk-in patients, although a certain degree of experience is necessary. Although the extended triage protocol and GPC referral increases the complexity and duration of triage and entails a higher workload for the triage nurses, ED nurses found it did lead to a lower (perceived) workload for the ED in general.
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Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Triagem / Enfermeiras e Enfermeiros Tipo de estudo: Qualitative_research Limite: Humans Idioma: En Revista: Int Emerg Nurs Assunto da revista: ENFERMAGEM / MEDICINA DE EMERGENCIA Ano de publicação: 2022 Tipo de documento: Article

Texto completo: 1 Coleções: 01-internacional Base de dados: MEDLINE Assunto principal: Triagem / Enfermeiras e Enfermeiros Tipo de estudo: Qualitative_research Limite: Humans Idioma: En Revista: Int Emerg Nurs Assunto da revista: ENFERMAGEM / MEDICINA DE EMERGENCIA Ano de publicação: 2022 Tipo de documento: Article