[The satisfaction of patients and medical organization workers as one of indicators of effective interaction of participants of treatment-and-diagnostic process].

ABSTRACT

The article is devoted to main aspects of interaction of parties of treatment and diagnostic process and the perspectives of development of key indicators of its effectiveness. The main issues of relationship between quality of medical care and effective interaction of parties of treatment and diagnostic process are marked. The issues of satisfaction of patients, medical and non-medical workers of medical organizations, main motivating and demotivating factors during medical activity, models of relationship between medical workers and patients are described. The main perspectives of developing criteria targeted to effective interaction of all parties of treatment and diagnostic process in professional activities of medical and non-medical workers and improving quality of medical care of population are presented. The most important criteria of satisfaction of patients, medical and non-medical workers of medical organization during medical activities are analyzed. The main problems affecting quality of medical care from the side of participants in treatment and diagnostic process are considered. Some preliminary data of development of key indicators of effective interaction between parties of treatment and diagnostic process are presented. The development of these indicators in perspective can result in new approach in health care, targeted to improving quality of medical care and establishing most comfortable environment for workers of medical organization.