The role of truth in victim-offender mediation: Victims of crime who feel they know the "whole" truth are more receptive to apologies.

ABSTRACT

OBJECTIVE: We conducted three preregistered studies to examine whether victims of crime are more receptive to apologies in victim-offender mediation if they feel they know the "whole" truth about a crime. HYPOTHESES We predicted that making salient the completeness (vs. incompleteness) of knowledge about a crime would lead victims to (a) have a greater sense of truth knowing and (b) view an apology more favorably. METHOD: Participants in Study 1 (N = 380; Mage = 41.2 years; 51% men; 78% White) and Study 2 (N = 550; Mage = 41.0 years; 65% women; 72% White) imagined being the victim of cybercrime. Participants in Study 3 (N = 670; Mage = 42.7 years; 52% men; 72% White) were real crime victims. Participants imagined taking part in victim-offender mediation during which the offender apologized, and then they evaluated the apology after answering questions that made salient what they either knew or did not know about the crime (complete knowledge salience vs. incomplete knowledge salience). Participants in Study 2 received additional information about the crime from either the offender or the police to test whether truth source acts as a moderator. RESULTS: Participants in the complete (vs. incomplete) knowledge salience condition reported greater truth knowing (Study 1 d = 1.40, Study 2 d = 1.26, Study 3 d = 0.58), readiness for an apology (Study 1 d = 0.25; Study 2 d = 0.23; Study 3 d = 0.09, nonsignificant), perceived completeness of an apology (Study 1 d = 0.26, Study 2 d = 0.31, Study 3 d = 0.19), and acceptance of an apology (Study 1 d = 0.22; Study 2 d = 0.21; Study 3 d = 0.10, nonsignificant). In Study 2, truth source moderated the effect only on apology acceptance (η2 = .009). Across the three studies, complete (vs. incomplete) knowledge salience was indirectly positively related to apology readiness, apology completeness, and apology acceptance (nonsignificant in Study 3), via truth knowing. CONCLUSIONS: Instances of victim-offender mediation should ensure that victims' need for truth is satisfied because this may increase the effectiveness of apologies. (PsycInfo Database Record (c) 2024 APA, all rights reserved).