Quality Assessment of a Virtual Post Offer Placement Assessment in Employee Occupational Health Services.

ABSTRACT

OBJECTIVE: The rise in remote work and increased access to technology allow opportunity for virtual onboarding. The aim of this project was to assess the quality of virtual onboarding versus the traditional in-person onboarding. METHODS: A multidisciplinary team utilized a survey to evaluate staff and new hire candidate satisfaction with the in-person versus virtual post offer placement assessment (POPA). RESULTS: The virtual POPA process maintained a high-level of quality and satisfaction among new hire healthcare candidates compared to in-person onboarding, with shorter appointment times. Employee Occupational Health Services staff and new hire candidates reported a preference for the virtual POPA process over traditional in-person onboarding. CONCLUSIONS: The virtual POPA option reduced the length of appointments and maintained satisfaction and quality of service.