[The head nurse and conflicts]. / Caposala e conflitti.

The management of organizational conflicts is one of the most relevant skills for headnurses. The data were collected from a sample of 97 headnurses of general hospitals, using the "Rahim Organizational Conflict Inventories". The results show that the most important type of conflict measured is the "intragroup". The ways of handling interpersonal conflict used most often are "integrating" and "obliging". Besides verifying the validity and the reliability of the inventories, the differences connected with sex and age are analyzed. "Integrating" style is more widely used with increasing age while with increasing working years, interpersonal conflicts decrease.