Evaluation report for the training module “Communicating with patients about COVID-19 vaccination”: Greece

ABSTRACT

The training module “Communicating with patients about COVID-19 vaccination”, developed by the Vaccine-preventable Diseases and Immunization Programme (VPI) of the WHO Regional Office for Europe, is designed to provide health workers with the knowledge, skills, confidence and resources necessary for responding to patients’ concerns about COVID-19 vaccination. An evaluation of the training module and its implementation in Greece, conducted jointly by VPI and the Behavioural and Cultural Insights (BCI) Unit of the Regional Office, took place between May and September 2022. The evaluation was conducted online, which allowed 118 health workers from all over Greece to participate. Data for the evaluation were generated using a combination of quantitative and qualitative methods: pre- and post-training questionnaires, observations of how participants used the communication skills in simulated consultations, in-depth interviews, and focus-group discussions.