RESUMO
Resumen Objetivo: Evaluar la calidad de la atención odontológica en población sin seguridad social, en unidades de atención primaria. Material y métodos: Estudio observacional, descriptivo, exploratorio y transversal que evaluó la calidad de la atención a través de la estructura, los procesos y resultados, incluyó la revisión de 86 expedientes clínicos, siete consultorios, 168 usuarios y 43 odontólogos, los instrumentos utilizados fueron tres listas de cotejo y un cuestionario. Resultados: El índice total de la calidad fue de 69.73%, para las dimensiones de estructura, proceso y resultado fue de 72.9%, 54.61% y 81.6% respectivamente. Hay carencias de insumos, instrumental, déficit de unidades dentales y excedente de odontólogos, e incumplimiento técnico- normativo. Conclusiones: La evaluación integral de la calidad en la atención odontológica a través de medir la estructura, los procesos y resultados, permite identificar áreas de oportunidad y tomar decisiones basadas en evidencias científicas.
Abstract Objective: Assess the quality of dental care among population with no social security treated in primary care units. Material and methods: An observational, descriptive, exploratory, and cross-sectional study was conducted to assess, through structure, process and results. Also, 86 clinical records, seven (7) medical offices, 168 users and 43 dentists were reviewed. Three checklists and a questionnaire were the tools used. Results: The total quality index was that of 69.73, while for structure, process and the result was 72.9%, 54.61 and 81.6 respectively. There is a lack of supplies, instruments, dental units and surplus of dentists, as well as technical and regulatory non-compliance. Conclusions: Comprehensive evaluation of quality of dental care through measuring the structure, processes, and results, enables to identify areas of opportunity and scientific evidence-based decision making.
RESUMO
INTRODUCTION: Our research was based on the BUS model, which provides guidelines for developing mobile applications for health. This model is supported by theories of behavior change, user-centered design, and social marketing. This study aimed to determine secondary school students' perceptions of a mobile application design for smoking prevention. METHODS: In 2018, qualitative research was conducted in three secondary schools located in the central part of the state of Veracruz, Mexico. Focus groups were established to explore beliefs about smoking and mobile phone use. The sketch technique was used to identify the characteristics for the mobile application. RESULTS: The students' perception of smoking allowed us to determine behaviors that can be changed: 1) associating cigarettes with a distraction from problems can be prevented; 2) peer and family pressure as a trigger to starting smoking can be avoided; and 3) tobacco use can be disassociated from being popular. Regarding the design of the mobile application prototype, an entertaining game with levels to help teenagers stay active was proposed. CONCLUSIONS: Games for health can help modify user behavior and even positively influence their values. The final product was the prototype for the 'No le entres' (don't jump in) application. An important finding was that adolescents living in both urban and rural settings use mobile phones similarly.
